Cancellations
What are your options if you are no longer able to attend a course you have booked on to?
Under the CCR (2010), dated, ticketed, limited capacity events are exempt from cooling off periods and organisers are not obliged to offer any swapping facility or cancellation compensation or refund should the purchaser choose or is no longer unable to attend for any reason. This applies from the moment the purchase is made. We strongly advise during and after the purchase process that ticket bookers take out cancellation insurance to cover unforeseen circumstances. This can be done at checkout with XCover or buyers can seek out their own insurance after purchase. XCover cover can only be purchsed during checkout. This is detailed and agreed to twice during the checkout process and also detailed on your booking confirmation email.
Send somebody else in your place
You can pass your ticket/s on to another person. Please remember, however, that the pre-course information email will be sent to the email address that you booked with and, unless you advise us of the change, we will not have any contact telephone number for the new participant in case we need to make last minute changes on the day (eg change of meeting point, or information about road closures) or any dietary information.
You will have also agreed to the terms and conditions on behalf of the participant. Any insurance bought at checkout will be held by the original booker.
Swapping or transferring to other courses
No swapping or transfer facility is available. This is detailed and agreed to twice upon booking and also detailed within booking confirmation emails. To change to a new course, date or venue, the original booking must be cancelled and a new booking made - no refund will be given for cancellation of the original booking.
Cancellation claims for tickets covered by XCover
If you took out cover at checkout, start your claim process here: https://www.xcover.com/en-us/login
Apply for resale
If an event you can no longer attend is full, we can use a third party to attempt to resell your ticket. If the course you are booked onto does not appear in the dropdown, resale facility is not available (conditions for resale for the course have not yet been met). If successful, you will be refunded for the ticket less at 25% administration fee for the reseller. This facility is offered as a courtesy and may be withdrawn at any time.