Expired or expiring vouchers
The information below is in regards to expired, soon to expire vouchers and voucher expiry dates
Do you offer voucher extensions?
We do not offer extensions as the revenue from the voucher purchase is invested in course spaces during its validity period. It is the responsibility of the voucher holder to redeem their voucher before it expires.
Why does it make a difference if my voucher has expired?
When a voucher is purchased, the company invests in additional spaces throughout the year that voucher is valid to allow voucher holders spaces to book on to. This includes venue hire fees, licence fees, instructor fees, insurance, and special access fees. If these spaces are not taken by voucher holders, the company cannot resell them and the spaces are left unfilled. The income from a voucher sale is used to facilitate these spaces so they are available for voucher holders. This is the reason our voucher numbers are limited during any 12-month period.
Using your voucher before it expires for courses happening beyond the expiry date
As long as it is done before the voucher expires, a voucher can be used to book on courses that are listed on the website that take place within six months of the voucher’s expiry date. This is offered as a courtesy by the company.
The course I wanted to go on was full when I tried to book, personal circumstances got in the way, I haven't had time, or I forgot
It is the responsibility of the voucher holder to allow enough time to book onto courses before they become fully booked. Course dates are listed between six and nine months in advance of the course happening. Personal circumstances are out of the control of The Foraging Course Company and exceptions cannot be made for these. If a situation prevents the voucher holder from attending any course, the recipient may wish to pass the voucher on to another party.
Vouchers do not guarantee places on any specific course, at any specific venue or during any specific season. Over the course of a year, there are a much larger number of spaces available for people with vouchers to book onto than there are vouchers in circulation.
Last minute voucher redemption
Voucher codes expire automatically at one minute to midnight (23:59) on their expiry date. A member of our team is rostered to monitor our emails, contact forms, answerphone messages and booking system until midnight on the last day of every month should anyone attempting to make a last minute voucher redemption before their code's expiry need any assistance.
Can I get a refund on my voucher?
Cancellations of a voucher for a refund can only be requested by the person (the customer) who originally bought the voucher on unused vouchers and this must be done within 14 days of purchase. Subject to cancellation fees.
Contract of sale and terms
Our full terms and conditions can be found here. These are twice highlighted and agreed to by the purchaser at point of sale. The contract of sale is with the purchaser.